Cagamas expects the highest standards of integrity from all its employees and vendors. It takes a serious view of any improper conduct on the part of any of its employees, management, directors and vendors, in particular with respect to their obligations to the Company’s interests.

The Whistleblowing channel is established to help stakeholders raise legitimate concerns, in confidence and without fear of retaliation, on any improper conduct that they may observe in the Company.

The following FAQ on Whistleblowing serves as a guideline for Cagamas stakeholders to report a Whistleblowing complaint to the Management of Cagamas for action.

Download Whistleblowing Information Form

Whistleblowing is an act where stakeholders report perceived improper conduct to Management for action. All legitimate concerns raised will be objectively investigated and addressed.

Improper conduct shall also include but not limited to the following:

  1. Conduct which constitutes a criminal offence under the law such as bribery, corruption, fraud, forgery, cheating, theft, embezzlement, criminal breach of trust, abetting or intending to commit criminal offence;
  2. Conduct which is in contravention of the established written policies and guidelines including but not limited to breach of confidentiality, abuse of power or misuse of the Company’s resources;
  3. Failure to comply with legal and statutory obligations;
  4. Any other conduct that undermines the ethical values of the Company or may cause loss / detrimental to the interest of the Company; or
  5. Any attempt to conceal or suppress information relation to the above.

Whistle-blower who acts in good faith will be accorded protection, subject to appropriate action, up to and including legal action. The Whistleblower will be protected from “detrimental treatment” within the Company as a direct consequence of the disclosure.

Acting in good faith means acting without malicious intentions, in the better interest of the Company and ensure that the disclosure is not for personal gain or motivated by ill intention.

Yes, your identity will be kept confidential, except if required by law. However, your consent will be sought should there be a need to disclose your identity for certain circumstances e.g., requirement to testify in court.

  1. The complaint can be submitted to any of the following Authorised Officers:
    • President/ Chief Executive Officer;
    • Chairman of the Board of Directors;
    • Chairman of the Group Board Audit Committee.
  2. If the complaint is against:
    • the President/ Chief Executive Officer, the report should be submitted to the Chairman of the Board of Directors; and
    • the Chairman of the Board of Directors, the report is to be submitted to the Chairman of the Group Board Audit Committee.
  3. A whistle-blower should not submit a report to a designated officer who is the subject of reporting.

Fill up the Whistleblowing Form (download from here) together with the relevant supporting document(s) and submit using one of the following channels:

E-Mail; OR Letter
whistleblow@cagamas.com.my Sealed letters with indicative labels “Strictly Confidential. To be opened by Addressee only” on the left hand corner of the envelope, addressed to:
[“Name of Appropriate Designated Person”] (Refer to Q 6 above)
Cagamas Berhad,
Level 32, The Gardens North Tower,
Lingkaran Syed Putra,
Mid Valley City,
59200 Kuala Lumpur

Yes, you can. Kindly deliver or send your request in writing, stating the reason(s) for withdrawal. Notwithstanding such withdrawal, the Company reserves the right to proceed with investigation on the matters arising from the disclosure.

Subject to legal constraints, the Whistleblower will be notified of the outcome of the investigation as soon as practicable. If the Whistleblower is dissatisfied with the outcome of the investigation, the Whistleblower may submit another detailed report explaining why this case should be investigated again.